{"id":2241,"date":"2024-07-03T12:15:21","date_gmt":"2024-07-03T12:15:21","guid":{"rendered":"https:\/\/docs.transatel.com\/?p=2241"},"modified":"2026-05-18T08:25:10","modified_gmt":"2026-05-18T08:25:10","slug":"cdr-delivery-template","status":"publish","type":"post","link":"https:\/\/docs.transatel.com\/fr\/parametrage-des-appareils-depannage\/service-desk-templates\/cdr-delivery-template\/","title":{"rendered":"\ud83d\udcc4 CDR Delivery Template"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Ouverture d\u2019un ticket pour une anomalie CDR<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous rencontrez un probl\u00e8me li\u00e9 aux CDR, vous pouvez utiliser le <strong>Service Desk<\/strong> pour ouvrir un ticket afin que nos \u00e9quipes support puissent investiguer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Afin d\u2019\u00e9viter des allers-retours et de permettre une prise en charge rapide, merci de compl\u00e9ter le template ci-dessous avec l\u2019ensemble des informations requises.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udccb Mod\u00e8le \u2013 CDR Delivery Template<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Num\u00e9ro de r\u00e9f\u00e9rence incident MVNO :<\/strong><\/li>\n\n\n\n<li><strong>MSISDN :<\/strong><\/li>\n\n\n\n<li><strong>Type de CDR (NRT, Wholesale) :<\/strong><\/li>\n\n\n\n<li><strong>Description du probl\u00e8me :<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ouverture d\u2019un ticket pour une anomalie CDR Si vous rencontrez un probl\u00e8me li\u00e9 aux CDR, vous pouvez utiliser le Service Desk pour ouvrir un ticket afin que nos \u00e9quipes support puissent investiguer. Afin d\u2019\u00e9viter des allers-retours et de permettre une prise en charge rapide, merci de compl\u00e9ter le template ci-dessous avec l\u2019ensemble des informations requises&#8230;.<\/p>\n","protected":false},"author":14,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1,71,169],"tags":[103,105,106,111,112],"class_list":["post-2241","post","type-post","status-publish","format-standard","hentry","category-uncategorized","category-parametrage-des-appareils-depannage","category-service-desk-templates","tag-mvno-uk","tag-mvno-fr-full","tag-mvno-fr-light","tag-mvno-fr-full-fr","tag-mvno-fr-light-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\ud83d\udcc4 CDR Delivery Template - Docs Transatel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.transatel.com\/fr\/parametrage-des-appareils-depannage\/service-desk-templates\/cdr-delivery-template\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\ud83d\udcc4 CDR Delivery Template - Docs Transatel\" \/>\n<meta property=\"og:description\" content=\"Ouverture d\u2019un ticket pour une anomalie CDR Si vous rencontrez un probl\u00e8me li\u00e9 aux CDR, vous pouvez utiliser le Service Desk pour ouvrir un ticket afin que nos \u00e9quipes support puissent investiguer. Afin d\u2019\u00e9viter des allers-retours et de permettre une prise en charge rapide, merci de compl\u00e9ter le template ci-dessous avec l\u2019ensemble des informations requises....\" \/>\n<meta property=\"og:url\" content=\"https:\/\/docs.transatel.com\/fr\/parametrage-des-appareils-depannage\/service-desk-templates\/cdr-delivery-template\/\" \/>\n<meta property=\"og:site_name\" content=\"Docs Transatel\" \/>\n<meta property=\"article:published_time\" content=\"2024-07-03T12:15:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-18T08:25:10+00:00\" \/>\n<meta name=\"author\" content=\"Christopher Sweet\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Christopher Sweet\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/parametrage-des-appareils-depannage\\\/service-desk-templates\\\/cdr-delivery-template\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/parametrage-des-appareils-depannage\\\/service-desk-templates\\\/cdr-delivery-template\\\/\"},\"author\":{\"name\":\"Christopher Sweet\",\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/#\\\/schema\\\/person\\\/2af878e26f310bd7a40919a1b8383632\"},\"headline\":\"\ud83d\udcc4 CDR Delivery Template\",\"datePublished\":\"2024-07-03T12:15:21+00:00\",\"dateModified\":\"2026-05-18T08:25:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/parametrage-des-appareils-depannage\\\/service-desk-templates\\\/cdr-delivery-template\\\/\"},\"wordCount\":86,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/#organization\"},\"keywords\":[\"MVNO UK\",\"MVNO FR Full\",\"MVNO FR Light\",\"MVNO FR Full\",\"MVNO FR Light\"],\"articleSection\":[\"Uncategorized\",\"Param\u00e9trage des Appareils\",\"Service Desk Templates\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/parametrage-des-appareils-depannage\\\/service-desk-templates\\\/cdr-delivery-template\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/parametrage-des-appareils-depannage\\\/service-desk-templates\\\/cdr-delivery-template\\\/\",\"url\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/parametrage-des-appareils-depannage\\\/service-desk-templates\\\/cdr-delivery-template\\\/\",\"name\":\"\ud83d\udcc4 CDR Delivery Template - Docs Transatel\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/#website\"},\"datePublished\":\"2024-07-03T12:15:21+00:00\",\"dateModified\":\"2026-05-18T08:25:10+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/parametrage-des-appareils-depannage\\\/service-desk-templates\\\/cdr-delivery-template\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/parametrage-des-appareils-depannage\\\/service-desk-templates\\\/cdr-delivery-template\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/parametrage-des-appareils-depannage\\\/service-desk-templates\\\/cdr-delivery-template\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\ud83d\udcc4 CDR Delivery Template\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/\",\"name\":\"Docs Transatel\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/#organization\",\"name\":\"Transatel\",\"url\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/docs.transatel.com\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/Logo-TSL-NTT.png\",\"contentUrl\":\"https:\\\/\\\/docs.transatel.com\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/Logo-TSL-NTT.png\",\"width\":1366,\"height\":911,\"caption\":\"Transatel\"},\"image\":{\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/#\\\/schema\\\/person\\\/2af878e26f310bd7a40919a1b8383632\",\"name\":\"Christopher Sweet\",\"url\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/author\\\/christopher-sweet\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\ud83d\udcc4 CDR Delivery Template - Docs Transatel","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/docs.transatel.com\/fr\/parametrage-des-appareils-depannage\/service-desk-templates\/cdr-delivery-template\/","og_locale":"fr_FR","og_type":"article","og_title":"\ud83d\udcc4 CDR Delivery Template - Docs Transatel","og_description":"Ouverture d\u2019un ticket pour une anomalie CDR Si vous rencontrez un probl\u00e8me li\u00e9 aux CDR, vous pouvez utiliser le Service Desk pour ouvrir un ticket afin que nos \u00e9quipes support puissent investiguer. Afin d\u2019\u00e9viter des allers-retours et de permettre une prise en charge rapide, merci de compl\u00e9ter le template ci-dessous avec l\u2019ensemble des informations requises....","og_url":"https:\/\/docs.transatel.com\/fr\/parametrage-des-appareils-depannage\/service-desk-templates\/cdr-delivery-template\/","og_site_name":"Docs Transatel","article_published_time":"2024-07-03T12:15:21+00:00","article_modified_time":"2026-05-18T08:25:10+00:00","author":"Christopher Sweet","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Christopher Sweet","Dur\u00e9e de lecture estim\u00e9e":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/docs.transatel.com\/fr\/parametrage-des-appareils-depannage\/service-desk-templates\/cdr-delivery-template\/#article","isPartOf":{"@id":"https:\/\/docs.transatel.com\/fr\/parametrage-des-appareils-depannage\/service-desk-templates\/cdr-delivery-template\/"},"author":{"name":"Christopher Sweet","@id":"https:\/\/docs.transatel.com\/fr\/#\/schema\/person\/2af878e26f310bd7a40919a1b8383632"},"headline":"\ud83d\udcc4 CDR Delivery Template","datePublished":"2024-07-03T12:15:21+00:00","dateModified":"2026-05-18T08:25:10+00:00","mainEntityOfPage":{"@id":"https:\/\/docs.transatel.com\/fr\/parametrage-des-appareils-depannage\/service-desk-templates\/cdr-delivery-template\/"},"wordCount":86,"commentCount":0,"publisher":{"@id":"https:\/\/docs.transatel.com\/fr\/#organization"},"keywords":["MVNO UK","MVNO FR Full","MVNO FR Light","MVNO FR Full","MVNO FR Light"],"articleSection":["Uncategorized","Param\u00e9trage des Appareils","Service Desk Templates"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/docs.transatel.com\/fr\/parametrage-des-appareils-depannage\/service-desk-templates\/cdr-delivery-template\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/docs.transatel.com\/fr\/parametrage-des-appareils-depannage\/service-desk-templates\/cdr-delivery-template\/","url":"https:\/\/docs.transatel.com\/fr\/parametrage-des-appareils-depannage\/service-desk-templates\/cdr-delivery-template\/","name":"\ud83d\udcc4 CDR Delivery Template - Docs Transatel","isPartOf":{"@id":"https:\/\/docs.transatel.com\/fr\/#website"},"datePublished":"2024-07-03T12:15:21+00:00","dateModified":"2026-05-18T08:25:10+00:00","breadcrumb":{"@id":"https:\/\/docs.transatel.com\/fr\/parametrage-des-appareils-depannage\/service-desk-templates\/cdr-delivery-template\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/docs.transatel.com\/fr\/parametrage-des-appareils-depannage\/service-desk-templates\/cdr-delivery-template\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/docs.transatel.com\/fr\/parametrage-des-appareils-depannage\/service-desk-templates\/cdr-delivery-template\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/docs.transatel.com\/fr\/"},{"@type":"ListItem","position":2,"name":"\ud83d\udcc4 CDR Delivery Template"}]},{"@type":"WebSite","@id":"https:\/\/docs.transatel.com\/fr\/#website","url":"https:\/\/docs.transatel.com\/fr\/","name":"Docs Transatel","description":"","publisher":{"@id":"https:\/\/docs.transatel.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/docs.transatel.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/docs.transatel.com\/fr\/#organization","name":"Transatel","url":"https:\/\/docs.transatel.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/docs.transatel.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/docs.transatel.com\/wp-content\/uploads\/2022\/09\/Logo-TSL-NTT.png","contentUrl":"https:\/\/docs.transatel.com\/wp-content\/uploads\/2022\/09\/Logo-TSL-NTT.png","width":1366,"height":911,"caption":"Transatel"},"image":{"@id":"https:\/\/docs.transatel.com\/fr\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/docs.transatel.com\/fr\/#\/schema\/person\/2af878e26f310bd7a40919a1b8383632","name":"Christopher Sweet","url":"https:\/\/docs.transatel.com\/fr\/author\/christopher-sweet\/"}]}},"_links":{"self":[{"href":"https:\/\/docs.transatel.com\/fr\/wp-json\/wp\/v2\/posts\/2241","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/docs.transatel.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/docs.transatel.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/docs.transatel.com\/fr\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/docs.transatel.com\/fr\/wp-json\/wp\/v2\/comments?post=2241"}],"version-history":[{"count":0,"href":"https:\/\/docs.transatel.com\/fr\/wp-json\/wp\/v2\/posts\/2241\/revisions"}],"wp:attachment":[{"href":"https:\/\/docs.transatel.com\/fr\/wp-json\/wp\/v2\/media?parent=2241"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/docs.transatel.com\/fr\/wp-json\/wp\/v2\/categories?post=2241"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/docs.transatel.com\/fr\/wp-json\/wp\/v2\/tags?post=2241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}