{"id":4261,"date":"2026-05-12T09:26:15","date_gmt":"2026-05-12T09:26:15","guid":{"rendered":"https:\/\/docs.transatel.com\/?p=4261"},"modified":"2026-05-13T08:00:03","modified_gmt":"2026-05-13T08:00:03","slug":"verification-du-statut-de-la-sim","status":"publish","type":"post","link":"https:\/\/docs.transatel.com\/fr\/parametrage-des-appareils-depannage\/verification-du-statut-de-la-sim\/","title":{"rendered":"V\u00e9rification du statut de la SIM"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>L\u2019utilisateur rencontre-t\u2011il un probl\u00e8me de connectivit\u00e9 ou de service avec sa SIM ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Avant toute action technique, commencez syst\u00e9matiquement par v\u00e9rifier le statut de la SIM dans la plateforme Transatel (Auriga). Une grande partie des incidents de connectivit\u00e9 provient d\u2019une SIM inactive ou mal configur\u00e9e.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u00c9tape 1 \u2014 V\u00e9rifier l\u2019activation de la SIM<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Dans Auriga, confirmez que :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>le statut de la SIM est <strong>Active<\/strong> (et non <em>Inactive<\/em>, <em>Suspended<\/em> ou <em>Terminated<\/em>)<\/li>\n\n\n\n<li>aucune d\u00e9sactivation manuelle n\u2019a \u00e9t\u00e9 effectu\u00e9e<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Si la SIM est inactive, activez-la puis attendez <strong>2 \u00e0 5 minutes<\/strong> avant de tester \u00e0 nouveau<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u00c9tape 2 \u2014 V\u00e9rifier l\u2019abonnement<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Assurez-vous que :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>un abonnement actif est bien associ\u00e9 \u00e0 la SIM<\/li>\n\n\n\n<li>l\u2019abonnement couvre les services utilis\u00e9s (data, SMS, MMS, voix)<\/li>\n\n\n\n<li>l\u2019abonnement n\u2019est pas expir\u00e9<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">\u00c9tape 3 \u2014 V\u00e9rifier les limites d\u2019usage<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Contr\u00f4lez :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>que le seuil de consommation data n\u2019a pas \u00e9t\u00e9 atteint<\/li>\n\n\n\n<li>qu\u2019aucune r\u00e8gle de protection n\u2019a bloqu\u00e9 la SIM<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">\u00c9tape 4 \u2014 V\u00e9rifier les services provisionn\u00e9s<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Confirmez que les services n\u00e9cessaires sont activ\u00e9s :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Donn\u00e9es mobiles<\/li>\n\n\n\n<li>roaming (si l\u2019utilisateur est \u00e0 l\u2019\u00e9tranger)<\/li>\n\n\n\n<li>SMS \/ MMS (si applicable)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>L\u2019utilisateur rencontre-t\u2011il un probl\u00e8me de connectivit\u00e9 ou de service avec sa SIM ? Avant toute action technique, commencez syst\u00e9matiquement par v\u00e9rifier le statut de la SIM dans la plateforme Transatel (Auriga). Une grande partie des incidents de connectivit\u00e9 provient d\u2019une SIM inactive ou mal configur\u00e9e. \u00c9tape 1 \u2014 V\u00e9rifier l\u2019activation de la SIM Dans Auriga,&#8230;<\/p>\n","protected":false},"author":920,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"categories":[48,71],"tags":[112,111],"class_list":["post-4261","post","type-post","status-publish","format-standard","hentry","category-outils-de-diagnostic","category-parametrage-des-appareils-depannage","tag-mvno-fr-light-fr","tag-mvno-fr-full-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>V\u00e9rification du statut de la SIM - Docs Transatel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.transatel.com\/fr\/parametrage-des-appareils-depannage\/verification-du-statut-de-la-sim\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"V\u00e9rification du statut de la SIM - Docs Transatel\" \/>\n<meta property=\"og:description\" content=\"L\u2019utilisateur rencontre-t\u2011il un probl\u00e8me de connectivit\u00e9 ou de service avec sa SIM ? 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Une grande partie des incidents de connectivit\u00e9 provient d\u2019une SIM inactive ou mal configur\u00e9e. \u00c9tape 1 \u2014 V\u00e9rifier l\u2019activation de la SIM Dans Auriga,...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/docs.transatel.com\/fr\/parametrage-des-appareils-depannage\/verification-du-statut-de-la-sim\/\" \/>\n<meta property=\"og:site_name\" content=\"Docs Transatel\" \/>\n<meta property=\"article:published_time\" content=\"2026-05-12T09:26:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-13T08:00:03+00:00\" \/>\n<meta name=\"author\" content=\"Walid Derragui\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Walid Derragui\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/parametrage-des-appareils-depannage\\\/verification-du-statut-de-la-sim\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/parametrage-des-appareils-depannage\\\/verification-du-statut-de-la-sim\\\/\"},\"author\":{\"name\":\"Walid Derragui\",\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/#\\\/schema\\\/person\\\/db8fe332b403afa44d03369c8b6b6ffd\"},\"headline\":\"V\u00e9rification du statut de la SIM\",\"datePublished\":\"2026-05-12T09:26:15+00:00\",\"dateModified\":\"2026-05-13T08:00:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/parametrage-des-appareils-depannage\\\/verification-du-statut-de-la-sim\\\/\"},\"wordCount\":198,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/#organization\"},\"keywords\":[\"MVNO FR Light\",\"MVNO FR Full\"],\"articleSection\":[\"Outils de diagnostic\",\"Param\u00e9trage des Appareils\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/parametrage-des-appareils-depannage\\\/verification-du-statut-de-la-sim\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/parametrage-des-appareils-depannage\\\/verification-du-statut-de-la-sim\\\/\",\"url\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/parametrage-des-appareils-depannage\\\/verification-du-statut-de-la-sim\\\/\",\"name\":\"V\u00e9rification du statut de la SIM - 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