{"id":4275,"date":"2026-05-12T12:07:17","date_gmt":"2026-05-12T12:07:17","guid":{"rendered":"https:\/\/docs.transatel.com\/?p=4275"},"modified":"2026-05-12T12:45:42","modified_gmt":"2026-05-12T12:45:42","slug":"bonnes-pratiques-de-diagnostic-esim","status":"publish","type":"post","link":"https:\/\/docs.transatel.com\/fr\/parametrage-des-appareils-depannage\/configuration-des-appareils\/bonnes-pratiques-de-diagnostic-esim\/","title":{"rendered":"Bonnes pratiques de diagnostic eSIM"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">L\u2019utilisateur rencontre un probl\u00e8me avec une eSIM ?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contrairement aux cartes SIM physiques, les tests crois\u00e9s ne sont pas applicables aux eSIM.<br>Le diagnostic doit donc se concentrer sur la v\u00e9rification du profil eSIM, \u00e0 la fois sur l\u2019appareil et dans la plateforme auriga.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">V\u00e9rifications \u00e0 effectuer<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le profil eSIM a \u00e9t\u00e9 correctement <strong>t\u00e9l\u00e9charg\u00e9<\/strong> sur l\u2019appareil<\/li>\n\n\n\n<li>Le profil eSIM a \u00e9t\u00e9 <strong>install\u00e9 sans erreur<\/strong><\/li>\n\n\n\n<li>Le profil est bien <strong>activ\u00e9 et s\u00e9lectionn\u00e9 comme ligne principale<\/strong> sur le device<\/li>\n\n\n\n<li>La eSIM est <strong>active dans Auriga<\/strong> (statut \u201cActive\u201d, non suspendu ou r\u00e9sili\u00e9)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ces v\u00e9rifications peuvent \u00eatre r\u00e9alis\u00e9es :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sur le t\u00e9l\u00e9phone : via les param\u00e8tres SIM \/ r\u00e9seau<\/li>\n\n\n\n<li>Sur Auriga : via le statut de la ligne<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>L\u2019utilisateur rencontre un probl\u00e8me avec une eSIM ? Contrairement aux cartes SIM physiques, les tests crois\u00e9s ne sont pas applicables aux eSIM.Le diagnostic doit donc se concentrer sur la v\u00e9rification du profil eSIM, \u00e0 la fois sur l\u2019appareil et dans la plateforme auriga. V\u00e9rifications \u00e0 effectuer Ces v\u00e9rifications peuvent \u00eatre r\u00e9alis\u00e9es :<\/p>\n","protected":false},"author":920,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"categories":[71,100],"tags":[111,112],"class_list":["post-4275","post","type-post","status-publish","format-standard","hentry","category-parametrage-des-appareils-depannage","category-configuration-des-appareils","tag-mvno-fr-full-fr","tag-mvno-fr-light-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Bonnes pratiques de diagnostic eSIM - Docs Transatel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.transatel.com\/fr\/parametrage-des-appareils-depannage\/configuration-des-appareils\/bonnes-pratiques-de-diagnostic-esim\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bonnes pratiques de diagnostic eSIM - Docs Transatel\" \/>\n<meta property=\"og:description\" content=\"L\u2019utilisateur rencontre un probl\u00e8me avec une eSIM ? Contrairement aux cartes SIM physiques, les tests crois\u00e9s ne sont pas applicables aux eSIM.Le diagnostic doit donc se concentrer sur la v\u00e9rification du profil eSIM, \u00e0 la fois sur l\u2019appareil et dans la plateforme auriga. V\u00e9rifications \u00e0 effectuer Ces v\u00e9rifications peuvent \u00eatre r\u00e9alis\u00e9es :\" \/>\n<meta property=\"og:url\" content=\"https:\/\/docs.transatel.com\/fr\/parametrage-des-appareils-depannage\/configuration-des-appareils\/bonnes-pratiques-de-diagnostic-esim\/\" \/>\n<meta property=\"og:site_name\" content=\"Docs Transatel\" \/>\n<meta property=\"article:published_time\" content=\"2026-05-12T12:07:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-12T12:45:42+00:00\" \/>\n<meta name=\"author\" content=\"Walid Derragui\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Walid Derragui\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/parametrage-des-appareils-depannage\\\/configuration-des-appareils\\\/bonnes-pratiques-de-diagnostic-esim\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/parametrage-des-appareils-depannage\\\/configuration-des-appareils\\\/bonnes-pratiques-de-diagnostic-esim\\\/\"},\"author\":{\"name\":\"Walid Derragui\",\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/#\\\/schema\\\/person\\\/db8fe332b403afa44d03369c8b6b6ffd\"},\"headline\":\"Bonnes pratiques de diagnostic eSIM\",\"datePublished\":\"2026-05-12T12:07:17+00:00\",\"dateModified\":\"2026-05-12T12:45:42+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/parametrage-des-appareils-depannage\\\/configuration-des-appareils\\\/bonnes-pratiques-de-diagnostic-esim\\\/\"},\"wordCount\":130,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/#organization\"},\"keywords\":[\"MVNO FR Full\",\"MVNO FR Light\"],\"articleSection\":[\"Param\u00e9trage des Appareils\",\"Configuration des appareils\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/parametrage-des-appareils-depannage\\\/configuration-des-appareils\\\/bonnes-pratiques-de-diagnostic-esim\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/parametrage-des-appareils-depannage\\\/configuration-des-appareils\\\/bonnes-pratiques-de-diagnostic-esim\\\/\",\"url\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/parametrage-des-appareils-depannage\\\/configuration-des-appareils\\\/bonnes-pratiques-de-diagnostic-esim\\\/\",\"name\":\"Bonnes pratiques de diagnostic eSIM - 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