{"id":4303,"date":"2026-05-15T14:47:12","date_gmt":"2026-05-15T14:47:12","guid":{"rendered":"https:\/\/docs.transatel.com\/?p=4303"},"modified":"2026-05-15T14:47:14","modified_gmt":"2026-05-15T14:47:14","slug":"commande-de-sim","status":"publish","type":"post","link":"https:\/\/docs.transatel.com\/fr\/non-classifiee\/commande-de-sim\/","title":{"rendered":"Commande de SIM"},"content":{"rendered":"\n

La commande de SIM est maintenant possible depuis notre interface<\/strong><\/p>\n\n\n\n

\n

Cette fonctionnalit\u00e9 est en cours de d\u00e9ploiement progressif chez nos clients.<\/p>\n\n\n\n

Lorsque la fonctionnalit\u00e9 sera activ\u00e9e pour votre compte, votre responsable de compte vous contactera avec les d\u00e9tails. <\/p>\n<\/div>\n\n\n\n

Comment fonctionne la commande de SIM? <\/p>\n\n\n\n

Rendez vous dans le nouveau menu Catalogue > Commendander des cartes SIMs <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Dans ce menu vous pourrez: <\/p>\n\n\n\n

    \n
  • Commander de nouvelles SIMS<\/li>\n\n\n\n
  • Valider des commandes<\/li>\n\n\n\n
  • Suivre des commandes<\/li>\n<\/ul>\n\n\n\n

    Chacune des actions d\u00e9taill\u00e9es ci-dessus est possible si vous disposez des droits utilisateurs sp\u00e9cifiques. Vous pouvez donc d\u00e9cider quels utilisateurs de votre organisation peuvent cr\u00e9er, valider et\/ou suivre une commande. <\/p>\n\n\n\n

    Cr\u00e9er une nouvelle commande<\/h2>\n\n\n\n

    Pour cr\u00e9er une nouvelle commande, rendez vous dans Catalogue > commander des cartes SIMs<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Cliquez sur \u00ab\u00a0Commander de nouvelles SIMS\u00a0\u00bb en haut \u00e0 droite <\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Un nouveau menu d’\u00e9tapes s’ouvre alors<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Pour la 1\u00e8re \u00e9tapde, choisissez le type de SIM dans le menu d\u00e9roulant. <\/p>\n\n\n\n

    La liste des SIMs et eSIMs standard de votre offre, ainsi que les SIMs sp\u00e9cifiques de votre compte – si applicable – seront affich\u00e9es. <\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Choisissez un produit, puis la quantit\u00e9<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Cliquez sur suivant, puis dans l’\u00e9tape suivante rentrez votre r\u00f4le.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Si vous commandez des SIMs physique, la prochaine \u00e9tape est d’indiquer l’addresse de livraison. S’il s’agit d’eSIM, vous passez directement \u00e0 l’\u00e9tape suivante.<\/p>\n\n\n\n

    If you are ordering physical SIMs, the next step is the delivery address. (If you are ordering eSIMs, you will be taken to the next step directly)<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    La prochaine \u00e9tape vous permet d’indiquer une note – par exemple votre propre r\u00e9f\u00e9rence ou PO our cette commande.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Vous arrivez ensuite sur une page de rappel des informations de la commande<\/p>\n\n\n\n

    Si tout est correct, cliquez sur \u00ab\u00a0Commander\u00a0\u00bb<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Si vous avez le droit de valider les commandes, vous verrez une fen\u00eatre vous demandant si vous souhaitez valider la commande. <\/p>\n\n\n\n

    Vous pouvez \u00e9galement cliquer sur \u00ab\u00a0Valider ult\u00e9rieurement\u00a0\u00bb<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Si vous n’avez pas les droits de validation, votre commande sera au statut \u00ab\u00a0en attente de validation\u00a0\u00bb<\/p>\n\n\n\n

    Gestion des commandes<\/h2>\n\n\n\n

    Le menu affiche toutes les commandes plac\u00e9es pour votre compte.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Sur la droite, une colonne \u00ab\u00a0Action\u00a0\u00bb vous permet de<\/p>\n\n\n\n

      \n
    • Voir les d\u00e9tails<\/li>\n\n\n\n
    • Valider une commande en attente<\/li>\n<\/ul>\n\n\n\n
      \"\"<\/figure>\n\n\n\n

      Validation des commandes<\/h2>\n\n\n\n

      Une commande peut \u00eatre valid\u00e9e<\/p>\n\n\n\n

        \n
      • Imm\u00e9diatement lorsqu’elle est cr\u00e9\u00e9e – si l’utilisateur dispose des droits <\/li>\n\n\n\n
      • \u00e0 tout moment, en cliquant sur le icone \u00ab\u00a0check\u00a0\u00bb puis en cliquant sur \u00ab\u00a0commander\u00a0\u00bb <\/li>\n<\/ul>\n\n\n\n

        Les utilisateurs disposant du droit de validation peuvent \u00e9galement annuler une commande qui n’a pas encore \u00e9t\u00e9 valid\u00e9e. <\/p>\n\n\n\n

        \"\"<\/figure>\n\n\n\n

        Une fois une commande valid\u00e9e, il ne vous est plus possible de l’annuler. Veuillez contacter votre responsable commercial<\/p>\n\n\n\n

        Processus de commande<\/h2>\n\n\n\n

        Les commandes sont d’abord cr\u00e9es sous le statut \u00ab\u00a0En attente de validation\u00a0\u00bb <\/p>\n\n\n\n

        Une fois une commande valid\u00e9e:<\/p>\n\n\n\n

          \n
        • \u00a0Il lui sera attribu\u00e9 une r\u00e9f\u00e9rence (Customer SIM Order) – Veuillez utiliser cette r\u00e9f\u00e9rence pour toute question relative \u00e0 la commande.<\/li>\n\n\n\n
        • Elle passera au statut \u00ab\u00a0En cours\u00a0\u00bb
          <\/li>\n<\/ul>\n\n\n\n
          \"\"<\/figure>\n\n\n\n

          Une fois la commande trait\u00e9e et que les cartes SIMs ont \u00e9t\u00e9 assign\u00e9es \u00e0 votre compte:<\/p>\n\n\n\n

            \n
          • La commande passera au statut \u201dtermin\u00e9e\u00a0\u00bb<\/li>\n\n\n\n
          • la r\u00e9f\u00e9rence CSO deviendra un lien cliquable, vous permettant de consulter la liste des SIMS de la commande<\/li>\n<\/ul>\n\n\n\n
            \"\"<\/figure>\n\n\n\n

            Recherche par commnade<\/h2>\n\n\n\n

            Vous pouvez retrouver une commande et les SIMs qui en font partie:<\/p>\n\n\n\n

              \n
            • En tapant la r\u00e9f\u00e9rence de la commande (CSO-XXXX) dans la barre de recherche:<\/li>\n<\/ul>\n\n\n\n
              \"\"<\/figure>\n\n\n\n
                \n
              • en utilisant le champ \u00ab\u00a0Id commande\u00a0\u00bb dans la barre de filtre
                <\/li>\n<\/ul>\n\n\n\n
                \"\"<\/figure>\n\n\n\n

                Et vous pouvez \u00e9galement retrouver la commande d’o\u00f9 provient une carte SIM dans la page de la SIM :<\/p>\n\n\n\n

                \"\"<\/figure>\n\n\n\n

                Note: les commandes pass\u00e9es avant le d\u00e9ploiement de la fonctionnalit\u00e9 ne pourront pas \u00eatre recherch\u00e9es par r\u00e9f\u00e9rence de commande. <\/p>\n","protected":false},"excerpt":{"rendered":"

                La commande de SIM est maintenant possible depuis notre interface Comment fonctionne la commande de SIM? Rendez vous dans le nouveau menu Catalogue > Commendander des cartes SIMs Dans ce menu vous pourrez: Chacune des actions d\u00e9taill\u00e9es ci-dessus est possible si vous disposez des droits utilisateurs sp\u00e9cifiques. Vous pouvez donc d\u00e9cider quels utilisateurs de votre…<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-4303","post","type-post","status-publish","format-standard","hentry","category-non-classifiee"],"acf":[],"yoast_head":"\nCommande de SIM - Docs Transatel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.transatel.com\/fr\/non-classifiee\/commande-de-sim\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Commande de SIM - Docs Transatel\" \/>\n<meta property=\"og:description\" content=\"La commande de SIM est maintenant possible depuis notre interface Comment fonctionne la commande de SIM? Rendez vous dans le nouveau menu Catalogue > Commendander des cartes SIMs Dans ce menu vous pourrez: Chacune des actions d\u00e9taill\u00e9es ci-dessus est possible si vous disposez des droits utilisateurs sp\u00e9cifiques. 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