{"id":4386,"date":"2024-06-20T14:58:02","date_gmt":"2024-06-20T14:58:02","guid":{"rendered":"https:\/\/docs.transatel.com\/non-classifiee\/mobile-switching-template\/"},"modified":"2024-06-20T14:58:02","modified_gmt":"2024-06-20T14:58:02","slug":"mobile-switching-template","status":"publish","type":"post","link":"https:\/\/docs.transatel.com\/fr\/service-desk-templates\/mobile-switching-template\/","title":{"rendered":"Mobile Switching template"},"content":{"rendered":"\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1718895355533\"><strong class=\"schema-faq-question\"><strong><strong>Raising a ticket for <strong>Mobile Switching<\/strong><\/strong><\/strong> <strong><strong>queries<\/strong><\/strong> <\/strong> <p class=\"schema-faq-answer\">If you are experiencing a problem with a subscriber that have had problems switching in or switching out, you can use the Service Desk to raise a ticket so that our support teams can investigate.<br\/>To make sure that Support have all of the information required and don\u2019t need to come back to ask if you have performed all of the initial checks, we ask you to complete the template below.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1718895356576\"><strong class=\"schema-faq-question\"><strong>Mobile Switching<\/strong> template<\/strong> <p class=\"schema-faq-answer\"><br\/>&#8211; MVNO Fault Reference Number:<br\/>&#8211; MSISDN:<br\/>&#8211; Full description of the issue:\u00a0<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":14,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[170],"tags":[108,111,112],"class_list":["post-4386","post","type-post","status-publish","format-standard","hentry","category-service-desk-templates","tag-mvno-uk-fr","tag-mvno-fr-full-fr","tag-mvno-fr-light-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mobile Switching template - Docs Transatel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.transatel.com\/fr\/service-desk-templates\/mobile-switching-template\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mobile Switching template - Docs Transatel\" \/>\n<meta property=\"og:url\" content=\"https:\/\/docs.transatel.com\/fr\/service-desk-templates\/mobile-switching-template\/\" \/>\n<meta property=\"og:site_name\" content=\"Docs Transatel\" \/>\n<meta property=\"article:published_time\" content=\"2024-06-20T14:58:02+00:00\" \/>\n<meta name=\"author\" content=\"Christopher Sweet\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Christopher Sweet\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/service-desk-templates\\\/mobile-switching-template\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/service-desk-templates\\\/mobile-switching-template\\\/\"},\"author\":{\"name\":\"Christopher Sweet\",\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/#\\\/schema\\\/person\\\/2af878e26f310bd7a40919a1b8383632\"},\"headline\":\"Mobile Switching template\",\"datePublished\":\"2024-06-20T14:58:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/service-desk-templates\\\/mobile-switching-template\\\/\"},\"wordCount\":98,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/#organization\"},\"keywords\":[\"MVNO UK\",\"MVNO FR Full\",\"MVNO FR Light\"],\"articleSection\":[\"Service Desk Templates\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/service-desk-templates\\\/mobile-switching-template\\\/#respond\"]}]},{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/service-desk-templates\\\/mobile-switching-template\\\/\",\"url\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/service-desk-templates\\\/mobile-switching-template\\\/\",\"name\":\"Mobile Switching template - Docs Transatel\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/#website\"},\"datePublished\":\"2024-06-20T14:58:02+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/service-desk-templates\\\/mobile-switching-template\\\/#breadcrumb\"},\"mainEntity\":[{\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/service-desk-templates\\\/mobile-switching-template\\\/#faq-question-1718895355533\"},{\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/service-desk-templates\\\/mobile-switching-template\\\/#faq-question-1718895356576\"}],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/service-desk-templates\\\/mobile-switching-template\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/service-desk-templates\\\/mobile-switching-template\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Mobile Switching template\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/\",\"name\":\"Docs Transatel\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/#organization\",\"name\":\"Transatel\",\"url\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/docs.transatel.com\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/Logo-TSL-NTT.png\",\"contentUrl\":\"https:\\\/\\\/docs.transatel.com\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/Logo-TSL-NTT.png\",\"width\":1366,\"height\":911,\"caption\":\"Transatel\"},\"image\":{\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/#\\\/schema\\\/person\\\/2af878e26f310bd7a40919a1b8383632\",\"name\":\"Christopher Sweet\",\"url\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/author\\\/christopher-sweet\\\/\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/service-desk-templates\\\/mobile-switching-template\\\/#faq-question-1718895355533\",\"position\":1,\"url\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/service-desk-templates\\\/mobile-switching-template\\\/#faq-question-1718895355533\",\"name\":\"Raising a ticket for Mobile Switching queries\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If you are experiencing a problem with a subscriber that have had problems switching in or switching out, you can use the Service Desk to raise a ticket so that our support teams can investigate.<br\\\/>To make sure that Support have all of the information required and don\u2019t need to come back to ask if you have performed all of the initial checks, we ask you to complete the template below.\",\"inLanguage\":\"fr-FR\"},\"inLanguage\":\"fr-FR\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/service-desk-templates\\\/mobile-switching-template\\\/#faq-question-1718895356576\",\"position\":2,\"url\":\"https:\\\/\\\/docs.transatel.com\\\/fr\\\/service-desk-templates\\\/mobile-switching-template\\\/#faq-question-1718895356576\",\"name\":\"Mobile Switching template\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<br\\\/>- MVNO Fault Reference Number:<br\\\/>- MSISDN:<br\\\/>- Full description of the issue:\u00a0\",\"inLanguage\":\"fr-FR\"},\"inLanguage\":\"fr-FR\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Mobile Switching template - Docs Transatel","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/docs.transatel.com\/fr\/service-desk-templates\/mobile-switching-template\/","og_locale":"fr_FR","og_type":"article","og_title":"Mobile Switching template - Docs Transatel","og_url":"https:\/\/docs.transatel.com\/fr\/service-desk-templates\/mobile-switching-template\/","og_site_name":"Docs Transatel","article_published_time":"2024-06-20T14:58:02+00:00","author":"Christopher Sweet","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Christopher Sweet"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/docs.transatel.com\/fr\/service-desk-templates\/mobile-switching-template\/#article","isPartOf":{"@id":"https:\/\/docs.transatel.com\/fr\/service-desk-templates\/mobile-switching-template\/"},"author":{"name":"Christopher Sweet","@id":"https:\/\/docs.transatel.com\/fr\/#\/schema\/person\/2af878e26f310bd7a40919a1b8383632"},"headline":"Mobile Switching template","datePublished":"2024-06-20T14:58:02+00:00","mainEntityOfPage":{"@id":"https:\/\/docs.transatel.com\/fr\/service-desk-templates\/mobile-switching-template\/"},"wordCount":98,"commentCount":0,"publisher":{"@id":"https:\/\/docs.transatel.com\/fr\/#organization"},"keywords":["MVNO UK","MVNO FR Full","MVNO FR Light"],"articleSection":["Service Desk Templates"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/docs.transatel.com\/fr\/service-desk-templates\/mobile-switching-template\/#respond"]}]},{"@type":["WebPage","FAQPage"],"@id":"https:\/\/docs.transatel.com\/fr\/service-desk-templates\/mobile-switching-template\/","url":"https:\/\/docs.transatel.com\/fr\/service-desk-templates\/mobile-switching-template\/","name":"Mobile Switching template - Docs Transatel","isPartOf":{"@id":"https:\/\/docs.transatel.com\/fr\/#website"},"datePublished":"2024-06-20T14:58:02+00:00","breadcrumb":{"@id":"https:\/\/docs.transatel.com\/fr\/service-desk-templates\/mobile-switching-template\/#breadcrumb"},"mainEntity":[{"@id":"https:\/\/docs.transatel.com\/fr\/service-desk-templates\/mobile-switching-template\/#faq-question-1718895355533"},{"@id":"https:\/\/docs.transatel.com\/fr\/service-desk-templates\/mobile-switching-template\/#faq-question-1718895356576"}],"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/docs.transatel.com\/fr\/service-desk-templates\/mobile-switching-template\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/docs.transatel.com\/fr\/service-desk-templates\/mobile-switching-template\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/docs.transatel.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Mobile Switching template"}]},{"@type":"WebSite","@id":"https:\/\/docs.transatel.com\/fr\/#website","url":"https:\/\/docs.transatel.com\/fr\/","name":"Docs Transatel","description":"","publisher":{"@id":"https:\/\/docs.transatel.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/docs.transatel.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/docs.transatel.com\/fr\/#organization","name":"Transatel","url":"https:\/\/docs.transatel.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/docs.transatel.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/docs.transatel.com\/wp-content\/uploads\/2022\/09\/Logo-TSL-NTT.png","contentUrl":"https:\/\/docs.transatel.com\/wp-content\/uploads\/2022\/09\/Logo-TSL-NTT.png","width":1366,"height":911,"caption":"Transatel"},"image":{"@id":"https:\/\/docs.transatel.com\/fr\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/docs.transatel.com\/fr\/#\/schema\/person\/2af878e26f310bd7a40919a1b8383632","name":"Christopher Sweet","url":"https:\/\/docs.transatel.com\/fr\/author\/christopher-sweet\/"},{"@type":"Question","@id":"https:\/\/docs.transatel.com\/fr\/service-desk-templates\/mobile-switching-template\/#faq-question-1718895355533","position":1,"url":"https:\/\/docs.transatel.com\/fr\/service-desk-templates\/mobile-switching-template\/#faq-question-1718895355533","name":"Raising a ticket for Mobile Switching queries","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If you are experiencing a problem with a subscriber that have had problems switching in or switching out, you can use the Service Desk to raise a ticket so that our support teams can investigate.<br\/>To make sure that Support have all of the information required and don\u2019t need to come back to ask if you have performed all of the initial checks, we ask you to complete the template below.","inLanguage":"fr-FR"},"inLanguage":"fr-FR"},{"@type":"Question","@id":"https:\/\/docs.transatel.com\/fr\/service-desk-templates\/mobile-switching-template\/#faq-question-1718895356576","position":2,"url":"https:\/\/docs.transatel.com\/fr\/service-desk-templates\/mobile-switching-template\/#faq-question-1718895356576","name":"Mobile Switching template","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"<br\/>- MVNO Fault Reference Number:<br\/>- MSISDN:<br\/>- Full description of the issue:\u00a0","inLanguage":"fr-FR"},"inLanguage":"fr-FR"}]}},"_links":{"self":[{"href":"https:\/\/docs.transatel.com\/fr\/wp-json\/wp\/v2\/posts\/4386","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/docs.transatel.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/docs.transatel.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/docs.transatel.com\/fr\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/docs.transatel.com\/fr\/wp-json\/wp\/v2\/comments?post=4386"}],"version-history":[{"count":0,"href":"https:\/\/docs.transatel.com\/fr\/wp-json\/wp\/v2\/posts\/4386\/revisions"}],"wp:attachment":[{"href":"https:\/\/docs.transatel.com\/fr\/wp-json\/wp\/v2\/media?parent=4386"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/docs.transatel.com\/fr\/wp-json\/wp\/v2\/categories?post=4386"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/docs.transatel.com\/fr\/wp-json\/wp\/v2\/tags?post=4386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}