{"id":4390,"date":"2024-06-20T14:39:25","date_gmt":"2024-06-20T14:39:25","guid":{"rendered":"https:\/\/docs.transatel.com\/non-classifiee\/subscriber-provisioning-service-orders-template\/"},"modified":"2026-05-18T12:03:04","modified_gmt":"2026-05-18T12:03:04","slug":"subscriber-provisioning-service-orders-template","status":"publish","type":"post","link":"https:\/\/docs.transatel.com\/fr\/parametrage-des-appareils-depannage\/subscriber-provisioning-service-orders-template\/","title":{"rendered":"Probl\u00e8me Provisioning Abonn\u00e9 \/ Ordres de service"},"content":{"rendered":"\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1779093406767\"><strong class=\"schema-faq-question\"><\/strong> <p class=\"schema-faq-answer\">Ouverture d\u2019un ticket \u2013 Provisioning \/ SIM Swap<br>Si vous rencontrez un probl\u00e8me avec une ou plusieurs cartes SIM suite \u00e0 une demande de <strong>provisioning de services (ou SIM Swap)<\/strong>, vous pouvez ouvrir un ticket via le Service Desk afin que nos \u00e9quipes support puissent investiguer.<br>Afin de garantir une prise en charge rapide et d\u2019\u00e9viter des allers-retours, merci de compl\u00e9ter le mod\u00e8le ci-dessous avec l\u2019ensemble des informations requises.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1779093410101\"><strong class=\"schema-faq-question\">Mod\u00e8le \u2013 Provisioning \/ Ordres de service<\/strong> <p class=\"schema-faq-answer\">Num\u00e9ro de r\u00e9f\u00e9rence incident MVNO :<br>MSISDN :<br>Services demand\u00e9s \u00e0 \u00eatre provisionn\u00e9s :<br>Description compl\u00e8te du probl\u00e8me :<\/p> <\/div> <\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":14,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"categories":[71,169],"tags":[108,111,112],"class_list":["post-4390","post","type-post","status-publish","format-standard","hentry","category-parametrage-des-appareils-depannage","category-service-desk-templates","tag-mvno-uk-fr","tag-mvno-fr-full-fr","tag-mvno-fr-light-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Probl\u00e8me Provisioning Abonn\u00e9 \/ Ordres de service - Docs Transatel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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