{"id":2953,"date":"2022-04-04T15:23:42","date_gmt":"2022-04-04T15:23:42","guid":{"rendered":"https:\/\/docs.transatel.com\/uncategorized\/network-attach-diagnostic\/"},"modified":"2026-05-06T08:50:52","modified_gmt":"2026-05-06T08:50:52","slug":"network-attach-diagnostic","status":"publish","type":"post","link":"https:\/\/docs.transatel.com\/pt-br\/sim-management\/network-attach-diagnostic\/","title":{"rendered":"Diagn\u00f3stico de conex\u00e3o de rede"},"content":{"rendered":"\n
Diagn\u00f3stico de conex\u00e3o de rede<\/h2>\n\n\n\n
Mesmo que n\u00e3o haja tr\u00e1fego de dados em andamento, nossa interface oferece visibilidade sobre a \u00faltima rede conhecida \u00e0 qual seu chip se conectou.\u00a0
Dispositivos com conectividade celular ficam \u201cconectados\u201d a uma antena de r\u00e1dio e renovam periodicamente a conex\u00e3o para permanecer conectados. Esses eventos de sinaliza\u00e7\u00e3o s\u00e3o \u201catualiza\u00e7\u00f5es de localiza\u00e7\u00e3o\u201d. A \u00faltima notifica\u00e7\u00e3o recebida em nosso sistema \u00e9 o que exibimos como \u201c\u00daltima conex\u00e3o\u201d.
Uma atualiza\u00e7\u00e3o geralmente \u00e9 acionada:<\/p>\n\n\n\n
\n
Quando o dispositivo \u00e9 ligado (mas nem sempre em reinicializa\u00e7\u00f5es)<\/li>\n\n\n\n
Quando o dispositivo se move para uma nova \u00e1rea (e se conecta a uma nova c\u00e9lula)<\/li>\n\n\n\n
Quando o dispositivo se conecta a outro tipo de bearer (ex: de LTE para 3G)<\/li>\n\n\n\n
Em intervalos regulares para manter a conex\u00e3o ativa, j\u00e1 que cada operadora exige que os dispositivos fa\u00e7am isso para permanecer conectados (a dura\u00e7\u00e3o desses intervalos varia de operadora para operadora)<\/li>\n<\/ul>\n\n\n\n
Al\u00e9m disso, oferecemos a possibilidade de for\u00e7ar o chip a se desconectar da rede<\/p>\n\n\n\n
Nota:<\/span><\/strong> esta ferramenta n\u00e3o est\u00e1 dispon\u00edvel para clientes nos frameworks MVNO France Light e MVNO UK<\/p>\n\n\n\n
Como usar este recurso?<\/strong><\/h2>\n\n\n\n
Em nossa interface, v\u00e1 at\u00e9 a p\u00e1gina do chip que voc\u00ea deseja verificar. Voc\u00ea encontrar\u00e1 todos os detalhes na se\u00e7\u00e3o Atividade do painel de check-up, no lado direito.<\/p>\n\n\n\n
\n
A\u00a0data da \u00daltima Conex\u00e3o<\/strong><\/li>\n\n\n\n
O IMSI<\/strong><\/li>\n\n\n\n
O pa\u00eds visitado<\/strong><\/li>\n\n\n\n
A rede da operadora visitada \u2013 apenas para conex\u00f5es 4G\/LTE<\/strong><\/li>\n<\/ul>\n\n\n\n
<\/figure>\n\n\n\n
Se o chip n\u00e3o tiver se conectado \u00e0 rede nos \u00faltimos 3 meses, exibiremos o seguinte:<\/p>\n\n\n\n
<\/figure>\n\n\n\n
Hist\u00f3rico de Conex\u00e3o<\/h2>\n\n\n\n
Voc\u00ea pode verificar o hist\u00f3rico dos \u00faltimos 3 meses de conex\u00e3o clicando no bot\u00e3o de hist\u00f3rico<\/p>\n\n\n\n
<\/figure>\n\n\n\n
<\/figure>\n\n\n\n
os campos dispon\u00edveis s\u00e3o os seguintes:<\/p>\n\n\n\n
Nome do campo<\/strong><\/td>
Descri\u00e7\u00e3o<\/strong><\/td><\/tr>
Data<\/strong><\/td>
\u00daltima conex\u00e3o \/ \u00daltima atualiza\u00e7\u00e3o de localiza\u00e7\u00e3o notificada ao Transatel HSS\u00a0<\/td><\/tr>
IMEI<\/strong><\/td>
I<\/strong>nternational M<\/strong>obile E<\/strong>quipment I<\/strong>dentity. Identificador \u00fanico do dispositivo que incorpora o chip quando dispon\u00edvel (apenas 4G \/ 5G)<\/td><\/tr>
IMSI<\/strong><\/td>
Sempre IMSI prim\u00e1rio <\/td><\/tr>
MSISDN<\/strong><\/td>
M<\/strong>obile\u00a0S<\/strong>tation\u00a0I<\/strong>nternational\u00a0S<\/strong>ubscriber\u00a0D<\/strong>irectory\u00a0N<\/strong>umber (MSISDN) \u00e9 um identificador \u00fanico de um assinante em uma rede m\u00f3vel. Em termos simples, \u00e9 o n\u00famero de telefone associado ao chip em um dispositivo.<\/td><\/tr>
RAT<\/strong><\/td>
R<\/strong>adio A<\/strong>ccess T<\/strong>echnology. Pode ser “2G\/3G” ou “4G\/5G”.\u00a0<\/td><\/tr>
HSS<\/strong><\/td>
Inst\u00e2ncia do H<\/strong>ome S<\/strong>ubscriber S<\/strong>erver que cont\u00e9m a assinatura do servi\u00e7o de conectividade.<\/td><\/tr>
Nome da Operadora<\/strong><\/td>
Nome da PLMN (resolu\u00e7\u00e3o HSS) <\/td><\/tr>
MCC<\/strong><\/td>
C\u00f3digo do pa\u00eds m\u00f3vel do pa\u00eds visitado conforme definido pela ITU-T.<\/td><\/tr>
Pa\u00eds*<\/strong><\/td>
Pa\u00eds visitado <\/td><\/tr>
PLMN Nome *<\/strong><\/td>
Nome da PLMN (resolu\u00e7\u00e3o HSS) <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
* no caso de IMSI roaming sponsor, algumas informa\u00e7\u00f5es podem n\u00e3o estar dispon\u00edveis. O PLMN Name e o pa\u00eds exibidos s\u00e3o os seguintes: Orange France<\/p>\n\n\n\n
Como usar a ferramenta de desconex\u00e3o<\/strong><\/h2>\n\n\n\n
For\u00e7ar o chip a se reconectar \u00e0 rede celular \u00e9 uma forma simples e eficaz de resolver problemas de conectividade, pois reinicia o chip na rede. Se o chip encontrou problemas de conectividade, ap\u00f3s ser desconectado da rede, ele pode se reconectar: \u00b7\u00a0\u00a0\u00a0\u00a0 Corretamente \u00e0 rede, o que resolve muitos problemas de conectividade em roaming \u00b7\u00a0\u00a0\u00a0\u00a0 A um sinal mais forte (nova operadora, nova antena) \u00b7\u00a0\u00a0\u00a0\u00a0 A 4G em vez de 3G, ou 3G em vez de 2G E utilizar novas configura\u00e7\u00f5es de conectividade caso voc\u00ea tenha feito uma altera\u00e7\u00e3o de configura\u00e7\u00e3o (por exemplo, mudan\u00e7a de footprint).<\/p>\n\n\n\n
Para iniciar uma solicita\u00e7\u00e3o, basta clicar no bot\u00e3o de “desconectar”<\/p>\n\n\n\n<\/figure>\n\n\n\n
Voc\u00ea ver\u00e1 uma confirma\u00e7\u00e3o se a solicita\u00e7\u00e3o foi transmitida com sucesso ao nosso HSS na parte inferior da tela <\/p>\n\n\n\n<\/figure>\n\n\n\n
Uma solicita\u00e7\u00e3o de \u201ccancelar a localiza\u00e7\u00e3o\u201d foi enviada \u00e0 rede, o que exigir\u00e1 que o equipamento atualize sua localiza\u00e7\u00e3o \u2013 em termos simples, ele ter\u00e1 que se reconectar \u00e0 rede. Ap\u00f3s um minuto, voc\u00ea pode tentar atualizar a \u00faltima conex\u00e3o \u2013 se o dispositivo tiver atualizado com sucesso sua conex\u00e3o \u00e0 rede, as novas informa\u00e7\u00f5es de conex\u00f5es ser\u00e3o exibidas. <\/p>\n\n\n\n
Alguns limites a ter em mente:<\/strong><\/h2>\n\n\n\n
\n
O recurso n\u00e3o permite saber se o dispositivo est\u00e1 conectado neste exato momento <\/strong>\u2013 apenas quando ele se reconectou pela \u00faltima vez. Isso significa que voc\u00ea pode saber se houve atividade recente.<\/li>\n\n\n\n
O dispositivo pode ter se desconectado desde a \u00faltima conex\u00e3o \u2013 por exemplo, pode ter sido desligado ou levado para uma \u00e1rea sem cobertura, sem que a rede tenha conhecimento<\/li>\n\n\n\n
Mantemos registros dos \u00faltimos 3 meses (a partir do lan\u00e7amento do servi\u00e7o) \u2013 se um chip n\u00e3o tiver se conectado nos \u00faltimos 3 meses, exibiremos que n\u00e3o h\u00e1 conex\u00e3o recente<\/li>\n<\/ul>\n\n\n\n
Diagn\u00f3stico de conex\u00e3o de rede Mesmo que n\u00e3o haja tr\u00e1fego de dados em andamento, nossa interface oferece visibilidade sobre a \u00faltima rede conhecida \u00e0 qual seu chip se conectou.\u00a0Dispositivos com conectividade celular ficam \u201cconectados\u201d a uma antena de r\u00e1dio e renovam periodicamente a conex\u00e3o para permanecer conectados. Esses eventos de sinaliza\u00e7\u00e3o s\u00e3o \u201catualiza\u00e7\u00f5es de localiza\u00e7\u00e3o\u201d.A…<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[155,130,140],"tags":[132],"class_list":["post-2953","post","type-post","status-publish","format-standard","hentry","category-real-time-diagnostics","category-sim-management","category-diagnostic-tools","tag-iot"],"acf":[],"yoast_head":"\n
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