{"id":2999,"date":"2025-02-07T09:17:54","date_gmt":"2025-02-07T09:17:54","guid":{"rendered":"https:\/\/docs.transatel.com\/uncategorized\/error-cdrs\/"},"modified":"2026-04-28T10:19:39","modified_gmt":"2026-04-28T10:19:39","slug":"error-cdrs","status":"publish","type":"post","link":"https:\/\/docs.transatel.com\/pt-br\/sim-management\/checking-your-sim-cards-details\/error-cdrs\/","title":{"rendered":"CDRs com Erro"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1738919212484\"><strong class=\"schema-faq-question\">CDRs com Erro<\/strong> <p class=\"schema-faq-answer\">Os CDRs com erro ajudam a diagnosticar problemas do assinante, al\u00e9m de verificar se o problema relatado vem do dispositivo que conseguiu alcan\u00e7ar a rede e, em caso afirmativo, por que ele n\u00e3o conseguiu utilizar a conectividade.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1738919229826\"><strong class=\"schema-faq-question\">Visualizando os CDRs com Erro<\/strong> <p class=\"schema-faq-answer\">Como o uso mais comum dos CDRs \u00e9 verificar o consumo, os CDRs com erro n\u00e3o aparecem automaticamente nas tabelas de uso \u2013 por padr\u00e3o, eles s\u00e3o filtrados. Voc\u00ea pode optar por inclu\u00ed-los nas tabelas de uso de duas formas:<br\/>Ou removendo os filtros no topo da tela, o que automaticamente incluir\u00e1 todos os itens filtrados:<br\/><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"101\" class=\"wp-image-2349\" style=\"width: 800px;\" src=\"https:\/\/docs.transatel.com\/wp-content\/uploads\/2025\/02\/Remove-Filters.png\" alt=\"\" srcset=\"https:\/\/docs.transatel.com\/wp-content\/uploads\/2025\/02\/Remove-Filters.png 756w, https:\/\/docs.transatel.com\/wp-content\/uploads\/2025\/02\/Remove-Filters-300x38.png 300w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><br\/>Ou selecionando a inclus\u00e3o pelo painel de filtros na op\u00e7\u00e3o \u201cStatus\u201d.<br\/> <br\/><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"573\" class=\"wp-image-2347\" style=\"width: 500px;\" src=\"https:\/\/docs.transatel.com\/wp-content\/uploads\/2025\/02\/Status-Filter.gif\" alt=\"\"\/><\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1738919400599\"><strong class=\"schema-faq-question\">Novos Atributos de CDR<\/strong> <p class=\"schema-faq-answer\">Al\u00e9m dos CDRs com erro, novos atributos de CDR aparecer\u00e3o em v\u00e1rias novas colunas:<br\/>&#8211; Tipo de solicita\u00e7\u00e3o (apenas dados)<br\/>&#8211; Status<br\/>&#8211; Resultado do servi\u00e7o<br\/>&#8211; Causa de t\u00e9rmino (apenas dados)<br\/>&#8211; C\u00f3digo de resultado<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1738919424973\"><strong class=\"schema-faq-question\">Exibindo os novos atributos de CDR<\/strong> <p class=\"schema-faq-answer\">Se voc\u00ea n\u00e3o estiver vendo essas colunas, ser\u00e1 necess\u00e1rio adicion\u00e1-las clicando no bot\u00e3o (+)  no canto superior direito da tabela de uso:<br\/><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"539\" class=\"wp-image-2351\" style=\"width: 500px;\" src=\"https:\/\/docs.transatel.com\/wp-content\/uploads\/2025\/02\/Column-Filters.gif\" alt=\"\"\/><br\/> <br\/>Aqui est\u00e1 a descri\u00e7\u00e3o dos novos atributos:  <br\/><br\/><strong>Tipo de solicita\u00e7\u00e3o (apenas dados)<br\/><\/strong><em>Descri\u00e7\u00e3o:<\/em> o tipo da solicita\u00e7\u00e3o.<br\/><em>Exemplos de valores:<\/em><br\/>&#8211; Initial: primeira solicita\u00e7\u00e3o (ou seja, para abrir uma sess\u00e3o de dados)<br\/>&#8211; Update: solicita\u00e7\u00e3o intermedi\u00e1ria para verificar se a sess\u00e3o de dados pode continuar (por exemplo, liberar unidades adicionais de servi\u00e7o de dados)<br\/>&#8211; Terminate: solicita\u00e7\u00e3o para encerrar a sess\u00e3o de dados<br\/> <br\/><strong>Status<\/strong><br\/><em>Descri\u00e7\u00e3o:<\/em> status resultante do servi\u00e7o. Para mais detalhes sobre o erro, consulte o campo Resultado do servi\u00e7o.<br\/><em>Exemplos de valores:<\/em><br\/>&#8211; OK: a comunica\u00e7\u00e3o \u00e9 autorizada<br\/>&#8211; NET_TERM: encerrada pela rede<br\/>&#8211; NET_ERR: erro na rede<br\/>&#8211; ERROR: comunica\u00e7\u00e3o n\u00e3o autorizada por outros motivos, como usu\u00e1rio n\u00e3o registrado<br\/>&#8211; REJECT: solicita\u00e7\u00e3o rejeitada por n\u00e3o estar autorizada, por exemplo, uso solicitado em um pa\u00eds bloqueado ou uso n\u00e3o permitido na zona<br\/> <br\/><strong>Resultado do servi\u00e7o<\/strong><br\/><em>Descri\u00e7\u00e3o: <\/em>status resultante do servi\u00e7o.<br\/><em>Exemplos de valores:<\/em><br\/>&#8211; OK: a comunica\u00e7\u00e3o \u00e9 autorizada<br\/>&#8211; NET_TERM_GY_USER_DISCONNECT: a comunica\u00e7\u00e3o n\u00e3o \u00e9 autorizada<br\/> <br\/><strong>Causa de t\u00e9rmino (apenas CDRs de dados)<\/strong><br\/><em>Descri\u00e7\u00e3o:<\/em> agora os MVNOs podem ver por que uma sess\u00e3o de dados foi encerrada por meio do campo causa de t\u00e9rmino. O AVP Termination-Cause \u00e9 usado para indicar o motivo pelo qual uma sess\u00e3o foi encerrada no dispositivo de acesso. Essa informa\u00e7\u00e3o s\u00f3 est\u00e1 presente para solicita\u00e7\u00f5es do tipo \u201cTerminate\u201d. Nos casos em que a sess\u00e3o de dados \u00e9 autorizada ou est\u00e1 em andamento (ou seja, sem \u201cTerminate\u201d), o valor exibido \u00e9 -1.<br\/><em>Exemplos de valores:<\/em> -1, 1 (passe o mouse sobre o \u00edcone (?) para ver os detalhes).<br\/><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"220\" class=\"wp-image-2353\" style=\"width: 500px;\" src=\"https:\/\/docs.transatel.com\/wp-content\/uploads\/2025\/02\/Termination-Cause.png\" alt=\"\" srcset=\"https:\/\/docs.transatel.com\/wp-content\/uploads\/2025\/02\/Termination-Cause.png 406w, https:\/\/docs.transatel.com\/wp-content\/uploads\/2025\/02\/Termination-Cause-300x132.png 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><br\/><br\/><strong>C\u00f3digo de resultado<\/strong><br\/><em>Descri\u00e7\u00e3o:<\/em> l\u00f3gica do SCP vinculada ao gerenciamento de c\u00f3digos de erro. Trata\u2011se do c\u00f3digo de resultado gen\u00e9rico no caso de multi\u2011rating group. Qualquer resposta fornecida pelo SCP com um c\u00f3digo de resultado global nas faixas 3xxx ou 5xxx ir\u00e1 interromper a sess\u00e3o. Nesse caso, o SCP receber\u00e1 um Gy Terminate para essa sess\u00e3o. Quando o c\u00f3digo de resultado \u00e9 2001, significa sucesso \/ nenhum erro ocorrido.<br\/><em>Exemplos de valores:<\/em><br\/>&#8211; 2001: a solicita\u00e7\u00e3o foi conclu\u00edda com sucesso<br\/>&#8211; 5003: foi recebida uma solicita\u00e7\u00e3o para a qual o usu\u00e1rio n\u00e3o p\u00f4de ser autorizado. Esse erro pode ocorrer se o servi\u00e7o solicitado n\u00e3o for permitido para o usu\u00e1rio<br\/>&#8211; 5012: erro retornado quando uma solicita\u00e7\u00e3o \u00e9 rejeitada por motivos n\u00e3o especificados<br\/>&#8211; 5030: o usu\u00e1rio final especificado \u00e9 desconhecido no servidor de controle de cr\u00e9dito<\/p> <\/div> <\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":14,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"categories":[130,152],"tags":[132,134,136],"class_list":["post-2999","post","type-post","status-publish","format-standard","hentry","category-sim-management","category-checking-your-sim-cards-details","tag-iot","tag-mvno-fr-full","tag-mvno-uk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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