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Glossary of eSIM status
Glossary of eSIM status
Our interface displays the status of the eSIM profile on the device in real time (as long as the device is connected)
You will see the following statuses in the Check up menu:
In addition, all status changes are recorded in the history displayed in the Log tab
eSIM lifecycle status
| Status | Description |
| available | eSIM profile available in stock |
| allocated | eSIM profile allocated to a specific device |
| released | eSIM profile ready to be downloaded on a device |
| downloaded | eSIM profile downloaded by the device |
| installed | eSIM profile installed into the device |
| enabled | eSIM profile enabled on the device |
| disabled | eSIM profile disabled on the device |
| deleted | eSIM profile deleted from the device |
Important notes on eSIM statuses
The status of the eSIM on the device is independant of its “telecom” status.
For the eSIM to work:
- it needs to be in Active “telecom” status (or test mode if available on your account)
- it needds to be in Enabled status on the device
eSIM re-installation
– Once an eSIM profile is installed on a device, it cannot be downloaded again until it is deleted from the first device. Therefore if a device is lost or damaged with the profile still installed on it, the profile cannot be re-downloaded on a new device. The profile can be re-downloaded if the current status is “deleted”.
– Only a limited number of re-downloads is authorized for each profile. The number is usually 5 : 1 initial download and 4 re-downloads, but the number may differ to specific eSIM products. Please contact your account manager for confirmation.