SIM Management​

Network attach diagnostic

Even if there’s no ongoing data traffic, our interface gives your visibility on the last known network your SIM has attached to. 

Cellular-enabled devices are “attached” to a radio antenna and periodically renew the attach to stay connected. This signaling events are “location updates”.
The last notification received in our system is what we display as the “last attach”.

An update is usually triggered:
–          When the device is switched on (but not always in reboots though)
–          When the device moves to a new area (and connects to a new cell)
–          When the device connects to another bearer type (ex: from LTE to 3G)
–          At regular intervals to keep the connection active, as each operator requires devices to do so to stay connected (the duration of these intervals varies from operator to operator)

In addition, we offer you the possibility to force the SIM to detach from the network.

Note: this tool is not available for customers on MVNO France Light and MVNO UK frameworks

How to use this feature?

In our interface, go to the page of the SIM card you wish to check.
You’ll find all the details in the Activity section of the check-up panel, on the right side.

The panel contains:
·         The last attach’s timestamp
·         The IMSI
·         The visited country
·         The visited operator network – for 4G/LTE connections only

If the SIM has not attached to the network in the past 3 months, we will display the following:

How to use the network detach tool

Forcing the SIM to reconnect to the cellular network is a simple and effective way to solve connectivity issues as it reboots the SIM on the network.
If the SIM encountered connectivity issues, after being detached from the network, the SIM can reattach:
·     Correctly on the network, which solves many roaming connectivity issues
·     To a stronger signal (new operator, new antenna)
·     To 4G instead of 3G, or 3G instead of 2G
And use new connectivity settings if you made a change of configuration (for example, change of footprint).

A few limits to keep in mind:
–          The feature does not let you know if the device is connected at this very instant – just when it re-attached last. It means you can know if there was recent activity.
–          The device may have detached since the last attach – for example the device could have been turned off, or left to a no-coverage zone, thus without the network knowing
–          We keep records over the past 3 months (starting from the launch of the service) – if a SIM has not attached in the past 3 months, we’ll display that the has no recent attach

How it works:
Just click on the “detach” button in the interface – here’s a short clip of how to use the feature:

You will see confirmation if the request was successfully transmitted to our HSS at the bottom of the screen

A “cancel location” request has been sent to the network, which will then require the equipment to update its location – in simple terms, it will have to reconnect to the network.
After a minute, you can try to refresh the last attach – if the device has successfully updated its attach to the network, the new attach info will be displayed.

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