Devices Set up & Troubleshooting
You have just received your brand new SIM cards and wish to set up your device to get started?
It’s fast and simple.
With most if our offers, new SIM are shipped while in “available” status, and must be activated before they can be used.
In some other offers, like Service Provider Connect, the SIMs are preactivated and can be used immediately.
Read more about the status of our SIMs
Read more about the status of each IoT offer in our Quick Start Guides
Read more about activating IoT SIM Cards
If you are using consumer device under iOS, Android or Windows, the OS should apply the settings automatically.
If not, or for industrial devices, proceed as follows:
1. Allow roaming connectivity
2. Set APN (Access Point Name) settings:
Enter our generic APN ‘mobiledata’ (or your private APN if included
in your offer)
Leave the login and password fields empty