Raising a ticket for Voicemail queries

If you are experiencing a problem with a subscriber who is struggling to access their voicemail, you can use the Service Desk to raise a ticket so that our support teams can investigate.
To make sure that Support have all of the information required and don’t need to come back to ask if you have performed all of the initial checks, we ask you to complete the template below.

Voicemail Access template

– MVNO Fault Reference Number:
– Confirmation of how the subscriber is access their voicemail (direct using +44 7870020555 or indirect using 555 or Full description of the issue:
– What initial checks / investigations have taken place?

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