Raising a ticket for SIM Swap queries

If you are experiencing a problem with one or several SIMs following a request to provision one or more services, you can use the Service Desk to raise a ticket so that our support teams can investigate.
To make sure that Support have all of the information required and don’t need to come back to ask if you have performed all of the initial checks, we ask you to complete the template below.

Subscriber Provisioning / Service Orders template

– MVNO Fault Reference Number:
– Services requested to be provisioned:
– Full description of the issue:

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