If you are experiencing a problem with a SIM which is due to port in or to port out, you can use the Service Desk to raise a ticket so that our support teams can investigate.
To make sure that Support have all of the information required and don’t need to come back to ask if you have performed all of the initial checks, we ask you to complete the template below.

– Full description of the issue:
– Port in/out:
– MSISDN:
– T-MSISDN:
– PAC and Date of Port:
– ONO | DNO/DSP | RNO/RSP: