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SIM Status Verification
Is the user experiencing a connectivity or service issue with their SIM?
Before performing any technical action, it is essential to start by verifying the SIM status on the Transatel platform (Auriga).
A significant number of connectivity issues are caused by a SIM that is inactive, suspended, or improperly configured.
Step 1 — Check SIM activation
In Auriga, confirm that:
- the SIM status is Active (and not Inactive, Suspended, or Terminated)
- no manual deactivation has been performed
👉 If the SIM is inactive, activate it and wait 2 to 5 minutes before performing new tests.
Step 2 — Check the subscription
Ensure that:
- an active subscription is associated with the SIM
- the subscription covers the services in use
(data, SMS, MMS, voice) - the subscription has not expired
Step 3 — Check usage limits
Verify that:
- the data usage threshold has not been reached
- no protection or safeguarding rule has blocked the SIM
Step 4 — Check provisioned services
Confirm that the required services are enabled:
- Mobile data
- Roaming (if the user is abroad)
- SMS / MMS (if applicable)
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