Raising a ticket for CDR queries

If you are experiencing a problem with CDRs, you can use the Service Desk to raise a ticket so that our support teams can investigate.
To make sure that Support have all of the information required and don’t need to come back to ask if you have performed all of the initial checks, we ask you to complete the template below.

CDR Delivery Template

-MVNO Fault Reference Number:
-Type of CDRs (NRT, Wholesale):
-Description of the issue:

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