Mobile Number Portability

As part of Ofcom’s regulation, subscribers should be able to switch mobile phone provider without needing to contact the provider (text to switch), with or without keeping their number.

The subscriber can also retrieve the costs associated from leaving their current provider, in or outside of a switch. This information should be provided by the channel of request, but also by SMS to the subscriber.

Source:
https://www.ofcom.org.uk/phones-and-broadband/switching-provider/switching-mobile-phone-provider

Transatel will not only manage the porting process from A-Z, but it will also provide the switching information when required.
Attention, in order for Transatel to provide switching information, we need MVNO inputs!

1. Transatel calculated
Transatel allows you to enter the contract information required to calculate switching costs:
– Via Auriga (click here)
– Via API (click here)

2. MVNO provided
The MVNO can concatenate and provide the exact text that they wish to display for the Switching Information. They most expose this information via an API which is consumed by Transatel in the case of a switching event.
For the specification, click here.

3. Static
Is some cases (for example where it is a B2B account, and fees are managed on an account level for several SIMs), it may not be pertinent to provide switching information. In which case, Transatel can place a static text, ie. prompting the business user to contact their account manager.

Disclaimer: Transatel makes these methods available to the MVNO, it is up to the MVNO to apply the correct types and/or methods of switching fees provisions according to their commercial relationship with their customer and their own decision on how to comply with Ofcom regulation.